Our reputation for product quality is matched by our dedication to responsive customer service and support. Extensive experiences, supplemented by continuous local and foreign training, have made out Technical Team one of the most thorough in the computing industry. We have on board Certified Novell Engineers (CNEs), Microsoft Certified Professionals (MCP), NEC-training engineers and Compaq Accredited Systems Engineer (ASE).

Among the technical support services that we offer are :

  1. Project Consultation
  2. Network Design and Installation Our LAN and UNIX teams can provide the important technical backbone to our operations. they have acquire expertise through extensive foreign training and actual installations. to assure our clients of greater reliability, we have on staff a Certified engineers.
  3. Phone-in Technical Support Service We have an Engineering Hotline that is manned by knowledgeable, experienced staff that has been trained to field any of the wide variety of questions you might have. A substantial percentage of our client’s problems have been solved through phone consultation.
  4. On-site Technical Support Service The more complicated problems may require personal attention. in cases like this, a qualified service technician is sent to your office within 3 hrs.
  5. Structured Voice and Data Cabling
  6. In-House Repair Service In more critical cases where problems cannot be addressed on-site, the machine will be pulled out for repair by our In-House engineers. Our well-placed confidence in our technical team allows us to offer 48 hours turnaround on repairs, or a service unit will be immediately made available for your temporary use.
  7. Preventive Maintenance Plans For a very minimal amount, the Preventive Maintenance Plans provides regular maintenance services for your computers. It comes in different plans and coverages to suit your particular requirements.
  8. Customized Software Development Meco, through the Business Software Group, offers system consultation and development services on a variety of platforms including DOS, UNIX and NECOS. It provides appropriate applications on dimensions such as multi user functionality, front-end user oriented system features and middlewares for software system packages.
  9. Annual TOTAL Maintenance Program
 
 

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